Tuesday, August 02, 2005

Broken Laptop Hinge Drama Update

I gave up on stupid computer guy downtown who won't return my phone calls, called Fry's and sat there while the phone to the service department rang 20 times without anyone answering it, and then took my laptop to some other folks downtown and handed it over. It will be 7-10 business days before they can even look at it and check with Toshiba to see if they can even get the parts to fix it. If I'd wanted to make an appointment so I didn't have to leave it with them for so long, it would have been $70 an hour instead of $60. They are estimating that it will be at least 2-3 hours of labor and the replacement parts will be in the $100 range, if they can get them at all, which they couldn't guarantee, in which case I am SOL and have a perfectly functional laptop with a completely fucked up hinge. Needless to say, I am not happy. I can certainly live without my computer for a few weeks -- I spend too much time on it anyway and there are two others in the house so obviously I can make do, but what a pain in the ass. I can't tell you how pissed I'm going to be if they don't have parts available to fix the hinge on my barely-two-year-old laptop. I'm getting a little nauseated just thinking about the gasket I'm going to blow if that happens.

3 comments:

Janine said...

could you replace the hinge yourself, if you had it?

here's a link for a hinge, don't know if it's the right one, but it's no where near $100...

http://store.yahoo.com/impactcomputersmiami/p000205010.html

Tracie said...

Unfortunately, part of the reason it's as broken as it is is that I tried to investigaate the problem and made it worse. I also discovered that it's pretty complicated under the speaker I pried open to do the investigating...

Thanks for finding me this hinge. It would actually work for Ryan's laptop, which I'm using right now, and which seems to have much less complicated hinges than mine!

Erin Nicole said...

i wonder how much it would cost to send it back to the manufacturer...seems like they would 'have' to have the resources to fix it...